Resolve common planning problems
Start with the visible symptom and the current site address. Keep the displayed error text and the steps that led to it.
| Symptom | Check first |
|---|---|
| Vessel selection disappears after refresh | Confirm the same host and browser, allow the site's cookies and reselect the vessel. Staging, Online and Local do not share selection cookies. |
| Cargo is absent | Confirm vessel, voyage and call, then clear status/table filters. A vessel-only view has no call cargo. |
| A tool is disabled | Select its required vessel/call and check the company's enabled module. |
| Import gives unexpected positions | Check the destination vessel profile, equipment codes, import options and the resulting messages. |
| 3D view is blank | Allow loading to finish and inspect the 2D view; preserve unsaved work before reloading. |
| A report is empty | Check its call and filter scope, then regenerate if appropriate. |
| Online says the login is held locally | Return the login from the Local PC or follow the recovery workflow. |
Report a problem
Include the screen name, Online or Local edition, the operation attempted and the exact message. For a data problem, identify the vessel/call through your approved support channel. Do not include passwords, authenticator secrets or transfer codes in screenshots.
Clearing browser data removes useful selection memory. Deleting a Local database can also remove working data and transfer-recovery information; it is not a general troubleshooting step.